If you follow my Facebook page, you may have read that I had some trouble ordering needles for kits. The John James website would not recognise my password, would not let me reset it because my username didn’t exist, and would not let me re-register because my username did already exist. In the end I rang them and a kind lady took my order over the phone. Sorted!
JJ sell their needles in various quantities – the usual blister packs you find in the shops, envelopes of 25 (more economical) and bulk buys of 1000 (more economical still, but for now definitely overkill for my scale of kit production). I tend to go for the envelopes. My immediate reason for ordering was the fact that right in the middle of putting kits together I’d run out of the one size needed for pretty much every non-Hardanger kit I produce (#7), so I ordered plenty of those, plus a few envelopes of other sizes (#3 and #10) to make the most of the postage.
Today they arrived. General rejoicing! And then I noticed that one of the envelopes said “002”.
Fortunately the #3 needles had very much been a “padding” order; I would definitely be using them, but I didn’t need them for the present run of kits. Even so, I thought I’d better ring JJ about it. The phone was answered by the same lady who had taken my order. I said the needles had arrived, and thanked her for sending them out so promptly, and then mentioned that one of the packets was the wrong size. “The number 2s?” she asked. It turns out the writing on the order had got smudged before she could put it together, and she couldn’t read the last size. She couldn’t get me on the phone and as I’d said the order was urgent she’d decided to send it out with her closest guess, which unfortunately turned out to be the wrong one. She promised she’d send out a packet of 3s to replace them, and told me not to worry about sending the 2s back, but just to pass them on to someone else if I couldn’t use them.
Very good service, you’ll agree. But then I thought I might as well check how different size #2 was from #3; after all, if they were’t too much bigger they would probably work. I took out a needle and held it next to one of my #3. It looked exactly the same. I remembered there was a size guide on the JJ website, and that some sizes of needles were actually identical – perhaps this was the case for #2 and #3? But no, it wasn’t; #2 should be the same as #1, distinctly larger than #3 and #4.
And yet they looked the same. Unless I borrowed my husband’s micrometer I couldn’t be sure of the needles’ diameters, but I could easily measure their lengths. They were both 45mm long. Somehow the packet of size #2 I was sent by mistake for a size #3, actually contained size #3 needles. Perhaps sometimes two wrongs do make a right! I rang JJ to tell them not to send me the replacement packet, turned the 2 into a 3 on the envelope and tucked it into my needle box with the other size #3 packets. I love a happy ending .